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Refund policy

EAGER STYLE

RETURN & REFUND POLICY

Our Commitment to You

At Eager Style, we specialize in crafting exquisite bridal and formal wear that is made-to-order specifically for you. Each piece is meticulously handcrafted by our skilled artisans, ensuring the highest quality and attention to detail. Due to the bespoke nature of our products, we have established the following return and refund policy to protect both our customers and the integrity of our craft.

RETURN ELIGIBILITY

As our products are custom-made to order, we accept returns only under the following two conditions:

Condition 1: Damaged or Defective Product

If you receive a product that is:

Physically damaged during shipping
Has manufacturing defects
Missing critical components (e.g., dupatta, embellishments as described)

Action Required: Contact us within 7 days of delivery with clear photographs of the damage.

Condition 2: Incorrect Product Received

If the delivered product does not match your order in terms of:

Wrong dress/design sent
Incorrect color (significantly different from what was ordered)
Wrong size (not as per your provided measurements)

Action Required: Contact us within 7 days of delivery with photographic evidence.

7-DAY CHECKING WARRANTY

We provide a 7-day checking warranty from the date of delivery. During this period, you must:

Thoroughly inspect your order
Try the garment (without removing tags or altering)
Report any issues immediately

Important: Returns will NOT be accepted after the 7-day warranty period expires.

NON-RETURNABLE SCENARIOS

Please note that we CANNOT accept returns or refunds for the following:

Reason	Explanation
Change of mind	As each piece is made-to-order, we cannot accept returns if you simply change your preference
Size issues due to incorrect measurements	Please follow our size guide carefully; alterations are available at additional cost
Minor color variations	Slight color differences may occur due to screen settings and lighting during photography
Custom design modifications	Once approved and production begins, design changes cannot be accommodated
Delay in reporting	Issues reported after 7 days of delivery
Worn/altered/used products	Items showing signs of wear, alteration, or tag removal
Sale or discounted items	All sale purchases are final

HOW TO INITIATE A RETURN

If your return meets our eligibility criteria, follow these steps:

Step 1: Contact Us Immediately

Email us at eager.styles@gmail.com with:

Your order number
Clear photographs of the issue (damage/wrong product)
Detailed description of the problem
Date of delivery

Step 2: Wait for Evaluation

Our quality team will review your request within 2-3 business days and respond with:

Approval or rejection of return
Return shipping instructions (if approved)

Step 3: Return Shipping

If approved, we will provide a prepaid return shipping label
Pack the item securely in its original packaging with all tags attached
Drop off at the designated courier location

Important: Items sent back without prior approval will NOT be accepted.

REFUND PROCESS

Once we receive and inspect your returned item:

Timeline	Action
Within 3-5 business days	Quality inspection completed
If approved	Full refund initiated to original payment method
5-10 business days	Refund reflected in your account (depending on bank/payment provider)

Refund Method: Original payment method only
Partial Refunds: Not applicable; only full refunds for eligible returns

EXCHANGE POLICY

As each piece is made-to-order, we do not offer exchanges. Instead:

Return the eligible item as per our policy
Place a new order for your desired item
This ensures faster processing and accurate fulfillment

ALTERATIONS & ADJUSTMENTS

For non-returnable size issues, we offer:

Paid alteration services at our studio
Minor adjustments (length, fitting) starting from PKR 2,500
Major alterations subject to evaluation

CONTACT INFORMATION

For any return-related queries:

Email: eager.styles@gmail.com
WhatsApp: +92 300 1234567
Response Time: Within 24 hours (business days)

POLICY SUMMARY

Aspect	Details
Return Window	7 days from delivery
Eligible Reasons	Damage/Defect OR Wrong Product only
Condition for Return	Unworn, tags attached, original packaging
Refund Timeline	5-10 business days after approval
Exchange	Not available (place new order)

FINAL NOTES

This policy is designed to maintain the highest standards of quality and customer satisfaction
We reserve the right to refuse returns that do not meet our eligibility criteria
By placing an order with Eager Style, you agree to abide by this Return and Refund Policy
For any disputes, we encourage amicable resolution through direct communication

Last Updated: February 2025

At Eager Style, your dream dress is our passion. We are committed to ensuring your bridal journey is as beautiful as the dress itself.